Business Process Management (BPM)

    Services

    Excellence in process management enables a company to successfully align business practices with strategic objectives across the entire organization. As a result, functional silos or roadblocks disappear and the company is better positioned to satisfy all stakeholders, customers, owners, and employees.

    Dawn’s BPM practice is uniquely positioned to cater to the Business Process Management (BPM) needs of its clients. Today, Dawn consultants collaborate with diverse clients across Banking and Insurance verticals.

    Dawn’s BPM consulting services involve a comprehensive evaluation of end-customers, existing systems, process and enterprise-wide improvement initiatives, and the primary goals and objectives of BPM initiatives. We are focused on enabling robust, KPI-based process improvements that ensure uniform customer experience across the integrated enterprise. Our BPM consulting offerings include BPM strategy and roadmap, product evaluation, process simulation, modeling, & re-engineering, and process upgrades and enhancements.

    Our BPM technology services enable you to achieve optimal results from your BPM initiatives. Our dedicated technology team works on analyzing processes, understanding BPM strategy and roadmap, and enabling extensive collaboration with key organizational stakeholders to identify and implement the best fit for your specific line of business. Our BPM technology services include BPM implementation, production support & maintenance, software quality assurance, legacy system rewrite, and upgrade and migration.

    Technology Services

    BPM implementations call for different approaches, roles and expertise when compared to traditional application development.

    Our BPM suite implementation offering includes:

    • Plan and schedule BPM Implementation
    • Conduct process discovery and optimization workshops
    • Document process specifications, requirements, rules, and KPIs
    • Create user interfaces for human steps and integration for system steps as required
    • Automate the business processes, KPIs and rules
    • Create dashboards and customize the workflow portal
    • BPM as a Cloud
    • BPM Environment Consolidation

    Strategic Services

    Successful adoption of BPM entails thorough assessment of our customer’s people, systems & processes, process-level & enterprise-level improvement objectives, and the objectives of the BPM initiative.

    Our Strategic Services offering includes:

    • Process Architecture and reengineering
    • Business Process Competence Center

    On Going Services

    Ongoing services to ensure peace of mind

    Our Ongoing Services offering includes:

    • Production Support & Maintenance
    • Release Management
    • Validation & Verification (QA)

    Value Added Services

    Value added services to deliver the leading edge to your organization

    Our Value Added Services offering includes:

    • Performance Tuning
    • Architecture Assessment
    • Upgrades & Migrations

    Solutions

    Excellence in process management enables a company to successfully align business practices with strategic objectives across the entire organization. As a result, functional silos or roadblocks disappear and the company is better positioned to satisfy all stakeholders, customers, owners, and employees.

    Dawn’s Data Quality Management framework validates operational data, report errors and inconsistencies, cleanses and standardizes data, and removes redundancy by data matching.

    Dawn’s BPM practice is uniquely positioned to cater to the Business Process Management (BPM) needs of its clients. Today, Dawn consultants collaborate with diverse clients across Banking and Insurance verticals.

    Nearly 75% of all cross-sell opportunities occur within the first 90 days. The Dawn Onboarding Framework enables you to:

    • Take control, from initial enrollment through welcome kits and subsequent cross-sell and up-sell activities,
    • Obtain an accurate, comprehensive view of customers and use high-quality data to improve the customer experience across the enterprise,

    Our BPM technology services enable you to achieve optimal results from your BPM initiatives. Our dedicated technology team works on analyzing processes, understanding BPM strategy and roadmap, and enabling extensive collaboration with key organizational stakeholders to identify and implement the best fit for your specific line of business. Our BPM technology services include BPM implementation, production support & maintenance, software quality assurance, legacy system rewrite, and upgrade and migration.

    Partners

    As a Pega Silver Partner, Dawn has extensive experience with leading Pega technology. By combining its expertise with the benefits of Pega’s products and solutions, Dawn ensures that customer's needs for best-practice systems design, implementation, software integration and rapid deployment are met in the best possible manner.

    As an Oracle Gold Partner, Dawn has access to the full range of Oracle products and Software-as-a-Service (SaaS) solutions. The Oracle Gold Partner program enables Dawn to increase its expertise, achieve higher levels of customer retention and differentiate itself in the marketplace.

    IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.

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